Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations on the Ghost Clip platform. As a marketplace connecting Founders and Creators, different policies apply depending on your role and the stage of the campaign.

2. Campaign Cancellations by Founders

2.1 Before Creator Acceptance

If you cancel a campaign before any Creator has been accepted and started work:

• Full Refund: 100% refund minus payment processing fees (typically ~3%)
• Timeframe: Refunds processed within 5-7 business days
• Platform Fee: Non-refundable platform listing fee may apply

2.2 After Creator Acceptance

If you cancel a campaign after a Creator has been accepted and started work:

• Partial Refund: Refund depends on work completed
• Creator Compensation: Creator may be entitled to partial payment for work done
• Dispute Resolution: Ghost Clip may mediate disputes about appropriate compensation
• Cancellation Fee: A cancellation fee (up to 15% of campaign budget) may apply

2.3 After Content Submission

Once content has been submitted for review:

• Limited Refunds: Refunds only available if content does not meet agreed-upon specifications
• Revision Requests: Founders should request revisions before seeking refunds
• Escrow Release: Funds released to Creator upon approval (cannot be reversed)

3. Campaign Cancellations by Creators

3.1 Before Starting Work

If you withdraw from a campaign before starting work:

• No Penalty: No financial penalty
• Reputation Impact: May affect your profile rating and future opportunities
• Founder Refund: Founder receives full refund of campaign budget

3.2 After Starting Work

If you cancel after starting work but before completion:

• Partial Payment: May be entitled to compensation for work completed
• Portfolio Submission: Must provide proof of work done
• Reputation Impact: Significant impact on profile rating
• Cancellation Review: Ghost Clip reviews each case individually

4. Refund Eligibility

4.1 Valid Refund Reasons

Refunds may be issued for:

• Technical issues preventing campaign completion
• Fraud or misrepresentation by either party
• Content significantly deviates from campaign brief
• Creator fails to deliver within agreed timeline
• Duplicate charges or payment processing errors

4.2 Non-Refundable Items

The following are non-refundable:

• Platform service fees (unless technical error by Ghost Clip)
• Completed and approved campaigns
• Payment processing fees charged by Stripe
• Campaigns completed outside specified revision policy
• Subjective dissatisfaction with approved content

5. Content Approval and Disputes

5.1 Approval Process

Founders have 7 days to review and approve or request revisions on submitted content. After 7 days without response, content is automatically approved and payment is released.

5.2 Revision Requests

Founders are entitled to reasonable revision requests if content doesn't match the campaign brief:

• Included Revisions: Most campaigns include 1-2 rounds of revisions
• Revision Timeline: Creators have 3-5 business days to complete revisions
• Scope of Revisions: Must be within original campaign scope

5.3 Dispute Resolution

If parties cannot agree on content quality or payment:

• Contact Ghost Clip support within 14 days of dispute
• Provide documentation (campaign brief, communications, content)
• Ghost Clip reviews and mediates dispute
• Decision on fund distribution made within 10 business days

6. Payment Processing and Timeline

6.1 Escrow System

Campaign funds are held in escrow via Stripe Connect:

• Funds held securely until content approval
• Released to Creator upon Founder approval
• Refunded to Founder if campaign cancelled pre-acceptance

6.2 Refund Timeline

Approved refunds are processed as follows:

• Stripe Processing: 5-7 business days
• Bank Arrival: Additional 3-5 business days (varies by bank)
• Total Time: Up to 10-12 business days for full refund

6.3 Refund Method

Refunds are issued to the original payment method. If the original method is unavailable, alternative arrangements will be made.

7. Chargebacks

Important: Initiating a chargeback without first contacting Ghost Clip support may result in:

• Immediate account suspension
• Loss of access to delivered content
• Chargeback fees assessed to your account
• Permanent ban from the platform

Please contact support@ghostclip.io before initiating any chargebacks. We're committed to resolving disputes fairly.

8. Subscription Services

If Ghost Clip introduces subscription or membership tiers in the future:

• Monthly Subscriptions: Cancel anytime, no refund for current month
• Annual Subscriptions: Pro-rated refunds available within 30 days
• Cancellation: Access continues until end of billing period

9. Force Majeure

Ghost Clip is not liable for delays or inability to perform due to circumstances beyond our control, including:

• Natural disasters, pandemics, or emergencies
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service outages (e.g., Stripe, hosting providers)

In such cases, we will work with both parties to find a fair resolution.

10. How to Request a Refund

To request a refund:

1. Contact Ghost Clip support at support@ghostclip.io
2. Include your campaign ID, transaction details, and reason for refund
3. Provide supporting documentation (screenshots, communications, etc.)
4. Allow 3-5 business days for review
5. Receive decision and refund timeline

11. Policy Updates

Ghost Clip reserves the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated via email or platform notification. Continued use of the platform after changes constitutes acceptance.

12. Contact Information

For questions about refunds or cancellations:

Email: support@ghostclip.io

Billing Questions: billing@ghostclip.io

Address: Ghost Clip, Inc.
[Your Address Here]